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After numerous visits to my Ford dealer with problems like this, my recomendations are:

1. Ford dealers like to see a fully stamped up main dealer service record
2. Book the car in with a very general description of the problem
3. Book the car in for the fault you want corrected andNOTHING else
4. When you take the car in explain the problem and offer up a printed version of the TSB. Don't tell them their job though.
5. Bear in mind the people booking cars in and on the service reception are probably not technical and they spend all day with unhappy customers. Winding them up will not help your cause - you're trying to get a clear message for the technicians behind the scenes - who aren't allowed to speak to customers but can solve your problem.
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