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Discussion Starter · #1 ·
I took delivery of the New 11 plate C Max on 3rd March this year.

The windscreen developed a stress crack right down the centre of the windscreen. Close inspection showed no stone damage whatsoever. When Ford customer services were approached for a replacement free of charge, they stated that as the car was more that one month old and had done over 1000 miles they would not replace. However, after some negotiation and that I had bought several Ford cars over the years, they agreed to replace the windscreen on a goodwill basis at no cost or if I paid 5% of the cost then if it happened again they would replace again at no cost. after three weeks I still await the return of my car and am using a courtesy car in the meantime.

The windscreen had to be sourced from Germany and has taken almost two weeks to get here along with an ill fitting trim on the driver side dashboard next to the front quarterlight. Ford state that these are not readily in stock as this is a New C Max.

I also did an MPG check on a 700 mile round trip and got just over 40 MPG which I was not best pleased about as they advertise in excess of 60 MPG. I was driving well within the speed limit and used the cruise control as much as possible. the local garage stated that the 66 MPG is only a guide and there was no guarantee that this will be achieved dependent upon the driver. I do not have a heavy right foot but do expect better that 40 MPG from a 1.6 diesel engine!

I am not best pleased with Evans and Halshaw and their customer service either at this time. Hopefully I will get my car back tomorrow - I will keep you updated on this . Anyone else had similar problems?







Edited by: Bluenose
 

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Dear BN


I similarly havea new 1.6diesel (grand)but fortunately have not suffered the cracked windscreen. On the mpg front I have been monitoring it carefully, and so far have managed about 44mpg. It was 41 mpg on he first tank, and 42 on the second, and so far about 46mpg on the third. Having said that I have been driving like a granny recently!!! (please excuse the sexist and ageist metaphor) The best mpg seems to be achieved with quite low revseven for a deisel(1500-1800)in 6th (and not in cruise),which iswell below 70mph.
I think it is a little disappointing on that front, but I am hoping for some improvement when the engine finally shakes down (by about 5K miles+). I may however see if I can improve on mpg by tuning and airfilters as suggested bysome of the regular postersbut I am doing research on this at the moment and will hold off until end of first year or similar. I could also of course try and make my family smaller, though this is likely to be more expensive than a poor mpg!
 

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Discussion Starter · #3 ·
Thx TPH - still havent got my car back yet and Evans & Halshaw have yet again failed to keep me in picture as to when I will get it. They did not know this morning whether they had booked the windscreen people for today or not (they received the new windscreen from Germany last Wednesday) .....I'll let you know tomorrow what has transpired.
 

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Discussion Starter · #4 ·
I finally got my car back at midday today, however the quarterlight replacement dashboard insert is no better than the one it replaced!- I'm going back tomorrow to see them.

I registered my complaint with the service manager about the abysmal service they have provided over the last 3 weeks and 2 days.



Edited by: Bluenose
 

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Its worth bearing in mind that new cars need time to run before a better MPG can be expected i'd say from about 7000 onwards.. I have an 04 plate which will do 50+ mpg and its the 2.0 tdci version. If a main dealer is not providing you with good service it may be worth seeking some legal advice (Trading Standards).... Hope you get things sorted.. My Father in law has a 1.6 tdci on a 07 and he's getting 45mpg round town
 

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Discussion Starter · #6 ·
Thanks C-M

Got the car back but the Driver side Dash insert isnt sitting in the same way as the passenger side, it's OK but certainly not 100%

I take your point about running the car in for further MPG checks. However my last car, a new Audi 1.9 tdi avant returned good MPG consistent with the advertised figures from day 1. I don't want to wait 6 months before I get what Ford advertise in their brochures. Part of my reason for buying this car was the advertised economy figures. If I don't get them then it is sharp practice on Ford's part and contravenes the trade description act.

cheers!

Here is my new car









Edited by: Bluenose
 

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looks very nice..... Iv had 2 Cmax,s 1.8 petrol and I may as well run a big Jag. on a long run I get 36 and round town 22 mpg!!!!!!
But yes would expect more than 45 with a Tdi
 

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Hi

I agree that
1. your new car looks great
2. you should be getting more than 40mpg

But remember that the mpg figures are not (and haven't been for years) 'manufacturer's claims'. They are done on a test bed by the relevant government agency. All manufacturers will tell you, even before you order a car,that you may not achieve the same figures in the real world.
Also, the test figures will have been obtained with the aircon off (or climate control set to Econ.), and that can make a noticeable difference if you've been using it.
 

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I have a 2009 1.6tdci and it has -
1) A DTUK tuning digital box2) K&N filter
To be honest, the MPG is about the same as it was without these additions, but the power is definately up (about 130bhp) which is the equivalent in torque as the 2.0tdci engine.The only thing this has done is made the car better to drive with the extra power and flexibility.Take no notice of these rolling road figures and claims of MPG. You'll spend all your time driving like a learner driver and constantly looking at the rev counter, speedo and MPG computer instead of keeping your eye on the road and enjoying the car. That's what I do now, when the fuel light comes on, fill her up.BTW, I average 40mpg driving 'normally' and that's OK with me. It's theridiculouscost of fuel in this country that annoys me. We'll all be in electric cars soon enough and then the electric companies will be charging silly prices for electric. We (as motorists) have and will never win regardless of what technology brings us. There's simply too much money for theGovernmentsto make and it'll never change. Rant over.
 

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Discussion Starter · #10 ·
Thanks guys - responses appreciated. Would you believe it? Yesterday a tiny stone hit the windscreen and chipped it! It is a tiny chip and low down on the screen well out of my vision, - but it is THERE! I was only doing 45 - 50 and surprised it chipped. It hasn't propagated so it may be OK to leave it however, I was just having a thought , as the screen has heating elements in it, can these be repaired by Auto Windscreens or the like or would it cut through the element wires when being repaired? I need to check with them.
 

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HiThe government do not do the mpg testing, it is done by the car manufactures themselves, under ideal conditions. Some manufactures actually show realistic mpg figures but most do not!I saw an article in the AutoExpress, dated 7th October 2009,it stated that one car manufacturer (name not given)went to the trouble of getting their ECU electronics department to design the ECU to recognise the throttle and idle imputs that would show that the car was on an official MPG test and that it would cause the ECU to go into a special mode which would cut the car's performance and improve the fuel consumption. It was able to do this because of the fact that it was fitted with 2 injectors to each cylinder, one for low speed throttle operation with the other one for high speed throttle operations, and all that was neccessary to achieve the better mpg results was to shut off the high speed injectors. They were stopped doing this because the lower performancewas eventually noticed. I suppose this could also give poor performance if you just happen to drive in the same manner while out and about yourself! Also the testing of Hybred cars was also flawed, as the tests are always done with 100% full batteries and the test itself only lasts for a few minutes and covers just 6.8 miles, which AutoExpress says is not enough time to put the battery under any stress (it found most batteries normally operated at between 20 and 70%).I previously had a 1999 Ford Galaxy 2.3 Petrol Ghia Automatic, which I brought in 2007, and the start mileage was 95462 and the part exchange mileage was 107726 with the average mpg over this time being 24.03, the best fill mpg was 30.65 (mainly motorway driving at max 65mph), the worst fill was 16.71 (caused by a lot of very short journeys).As the Galaxy is a lot heavier and taller than my C-Max I expected my C-Max to return better MPG than I am getting irrespective of what the official figures say (35mpg). I have so far averaged 29.07mpg over a distance of 520 miles consisting mainly A roads and Motorway mileage cruising at about 65 mph on the Motorways. This is only about 5 mpg better than my Galaxy driving at the same speeds. I was hoping to get around 35 mpg, because of the lower weight and better airflow, which would allow me to travel at 70 mph on Motorways with better mpg!
 

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The heated screen can't be repaired and has to be replaced. I believe they are around £700 apiece.Your insurance will cover it though assuming you have fully comp. Be very careful that they don't fit a non-Ford screen as these are much cheaper and not anyything like as good...

INSIST on a Ford Screen....
 

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As others have said as the car is so new at the moment give it some time to settlr. I have a Ex demo 60 plate (new version) 1.6 titianum tdci it had 2000 miles when I had it and I am now starting to get benefits 50 + mpg otherwise the car is great. Sorry to hear of your problems with evans halshaw they are crap any way and will try to wriggle out of anything, ruined the running of my old cmax took another dealer to put it right. This was after a main service bristol street motors are a lot better and the only niggle was with a tyre which developed a bulge due to a manufacturing fault and tyre was replaced no hassle and no charge plus they collected and delivered my car back to my work now thats service.
 

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Discussion Starter · #14 ·
I have just completed a week and a half of test runs.
After a fill up I did around 90 miles locally on short trips here and there, then I topped up to the brim and registered around 40 mpg, I then did a a 240 mile run and filled up to brim again and got 50 mpg, the trip meter is registering an average of 44.8 mpg. For the long run of 240 miles I used the AC sparingly, never exceeded a speed limit and used the cruise control in 6th to maintain 70mph as much as possible. This still comes nowhere near Ford's advertised figures of 61.4 MPG combined or extra urban 68.9 and urban 52.3.
When I got the car back after the new screen was fitted they installed one of these mpg driving check attachments which I will return to Evans and Halshaw tomorrow, they will then return to Ford who will check it out and get back to me with the results. I'll let you know what happens.
 

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c-maximus said:
Its worth bearing in mind that new cars need time to run before a better MPG can be expected i'd say from about 7000 onwards.. I have an 04 plate which will do 50+ mpg and its the 2.0 tdci version. If a main dealer is not providing you with good service it may be worth seeking some legal advice (Trading Standards).... Hope you get things sorted.. My Father in law has a 1.6 tdci on a 07 and he's getting 45mpg round town
Not sure I agree with that statement - modern car engines are precision machined and assembled and there is no protracted "running in" period (mechanically) really, so all clearances are correct from new - and therefore there is no mechanical "stiction" being overcome by running in with specail oil, as used to be the case (20 years ago say) . And the "wait a bit and it'll improve" is a good old dealer standby!

Remember that the official consumption figures are NOT based around motorway driving / speeds nor are they based on "real world" driving, or even from a vehicle with a driver in it!. They are measured on a rolling road with minimum load - no spare wheel for instance, just the inflation kit, and "extra urban" is based on moderate A road speed, but with virtually no rolling resistance, and crucially no wind resistance. And the latter makes a huge difference to achieved economy, even between say 60 and 70 mph.

In my experience if you achive 80% of the stated combined consumption you're doing well. The only time I've come close to stated figures is driving a 1.3 Yaris at 55-60 on dual carriageways.

The figures are a consumer con / advertising trick, tbh, and you'd be better off looking at the "real world" consumption figures on Honest John's.
 

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Interesting.

Tyres need to be run for 300 miles brakes and clutch between 100 and 1000 miles depending on roads used and engine 1000 miles.
That is Fords own info, page 171 of the manual new cmax/g cmax
 

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Discussion Starter · #17 ·
Well, so much for the Ford Econo check. It really hasnt told me anything I didnt know already!

My driving is good, gear shifting is "like a professional", Anticipation is "pretty good" (0 hard braking and 1 instance of hard acceleration) and for speed I did a "great job" and my rating for High Speed was 90% - "this is excellent, keep it up"

What it fails to tell me is what MPG I returned which would have been helpful! Still no further forward for my money.
 

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In response to the original question –
Evans Halshaw is just Pendragon under a disguise.
5 years ago I bought a Signum from them, the car was so bad that I had the AA carry out a full inspection on the car. The cost was about £180 but it is billed as a legal document.
The findings stated that the car was unfit for road use. It was an ex-demo with 2k miles.
Citizen's advice assisted me in trying to return the car but they have no teeth.
I went to my lawyer and he advised against legal action as the court costs would come to about 8k and all Pendragon would do is contest until I got boared or gave up. His advice was to p/x it and take the hit but don't buy another car from them.
Vauxhall Network Q didn't want to know
The only upside is that I paid 1k deposit through my Mastercard, when I sent them the information they retrieved my deposit.
I spent 8 months arguing the point and all it did was raise my blood pressure, there are other ways to skin a cat. The legal route is a waste of time and money.
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Moving back to the Ford, I like Fords, they are cheap to buy & service, reliable and when things do go wrong they are cheap to fix. I have had lots of top end cars, Porsche, Mercedes, BMW, Volvo but I can honestly say that within a month of changing my Fords, they have been the cars I've been sorry to see go (the 911 was nice tho).
I do about 150 miles up to Aberdeen on Monday, about another 150 miles during the week and another 150 on Friday going home. I need something reliable, comfortable & fuel efficient.
I went out looking for a 3 door Focus and came back with a 2011 ex demo Cmax Titanium 1.6TDCI.
It's quiet and comfortable but not great on fuel.
The 1<SUP>st</SUP> week I averaged (using the trip) 39 mpg.
The 2<SUP>nd</SUP> week 41mpg
Currently this week I'm on 44mpg.
I am driving like Miss Daisy, in fact she'd probably drag me out the car and take the wheel herself. I think the car encourages you to be light footed.
On the motorway I sit at 80 but even so it is still disappointing.
Never use cruse control it's less efficient, the throttle is constantly on and off to maintain the speed.
Never use the air-con, apparently it can cost you 4mpg.
We also have a Grand Espace as we have loads of kids, I was disappointed with it's fuel economy as on a run at 80n it'd only return 34/5mpg. Last time I brought the family up to Aberdeen in this bus I decided to play the trip computer game to see what I could get. The arithmetic was simple, averaging 60mph the bus returned 54mpg. That was 2 adults, 4 kids with cloths for 2 weeks, pretty sure my wife packed the sink as well.
I'll not do this journey at 60mph on my own but the facts are simple, drive at 60mph, in 6<SUP>th</SUP> gear and the car should & probably would return mid 50's.
You'll probably die of boredom during the journey.
My wife had the MK1 Cmax 2.0TDCI great engine (better than the VW equivalent) at 80mph it managed 51mpg. Lighter car? Less stress on the engine?
 

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Discussion Starter · #19 ·
Thanks for the feedback ccy1.6tdciCmax I know Aberdeen very well having workied in the Oil & Gas industry for over 40 years prior to retirement in December last year. I live in Herts but have travelled Glasgow to Aberdeen and back many many times !


Just an update

On a recent 400 miles on the tripmeter I averaged 41.7 mpg measured against tank full to tank full. The trip included an 80 mile round trip tot Stansted but most milage was in and around town and short trips. I only used AC when it was fairly hot. This still falls miserably short against Fords published figures for urban mileage.
 

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I thought your user name had local connotations

Have you tried the auto-park / park assist (whatever it's called)?
I was a bit nervous trying this for the first time, but it never fails and leaves the car 3/4 inches from the kerb every time.
 
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