[Bill Wombacher]

Hi guys, new member here. My 2013 Hybrid SEL is completely dead. No bells, lights, dingers, nothing.
My computerized Optima charger can't see the battery, so that matches. But even with the charger connected, nothing. The car is push button start, powered liftgate, nav, everything but the sunroof.
Called the dealer. He said it sounded like a 12V problem. So I ask the dealer, how do I get to the battery to replace it - since the liftgate is powered and all power is dead? BTW I just paid that dealer to preemptively install a new battery 7 months ago. He says, just a minute while I look that up. He says, "I don't know." Then he says, "But you better have the car towed in here so we can take a look at it".
I said, "But HOW are you going to get to the battery?"
Has anyone been thru this? Any ideas?

 

[Bill Wombacher]

Update (in case it helps someone else someday): I was thinking about my new battery charger. I figured it probably tested the battery and when it failed to recognize the battery it ceased putting out any juice. So I connected jumper cables from my '95 pickup and voila, everything came to life.
So I immediately started the car, disconnected the jumpers and backed the car into the spare parking spot.
After shutting it off, I restarted it out of curiosity. That worked like normal. I did not drive it to work from fear of a recurrence.
The good news is that it is likely a 12V issue and not a high voltage issue or a computer issue.