I SENT MY C-MAX INTO FORD TO HAVE A NEW AIRCON PUMP. iNSTEAD I GOT THE CONDENSER REPLACED NOT THE PUMP. NOW THE PUMP HAS BEGAN TO CAUSE PROBLEMS AGAIN. FORD SAY THEY FIXED THE RIGHT PART AND WONT DO WHAT WAS ASKED.
Tracy, I do feel sorry for you BUT i would never trust a main dealer (ford) ever again after the experience i had with them when buying my c-max. I feel you have to find a mechanicable todealin ford servicingand maybe parts local to you. Try the yellow pages to find one. Hope this helps.
Thank you for the reply. I dont normally go to a dealer it was just they came in cheapest when I got some quotes. Since I last posted I have been told that they were reported to vosa and were inspected. Te out come is they have taken the car back in and repairs and being done.
I use a local company with a good reputation. They have the accreditation that means that you can take your car for servicing with them, and still maintain your warranty. They are more expensive than a one man band that I have used before, but they have all the kit, including the computer for diagnostics. They pick you up and drop you off too, as they are located on a farm. They are much, much cheaper than Ford Main Dealer and do the job properly.