I have a 2 1/2 year old C - Max and the problem is that my 5th gear has gone, it started with a thud which travelled up the pedals, then a squealing and then it wouldn't work at all. Well, the car has been in Lifestyle Ford of Crawley for 7 weeks now. The first week they did not touch the car, at the end of the 2nd week they were able to tell me there was a problem with 5th gear!! New parts were ordered but were wrong, so these were sent back for some modified parts instead, these did not work so eventually, and to cut a very long story short, they ordered a new gearbox. This was supposed to be with them last week but never turned up. The lady from the garage just rang me a bit earlier and said that they have found another gearbox that they might be able to get a bit sooner but it is more expensive - sounds like it is secondhand and I thought they only used new parts under warranty. This whole 7 week scenario has been very stressful as for 4 weeks I did not have a courtesy car or hire car and when we do have one we are not told when to take it back or how long we have got it for. I have cancelled a camping holiday in Cornwall because I just didn't know what was going on. I re-scheduled our holiday for this Friday and have asked Ford for a big enough car to take family and camping gear. Should Ford supply a new gearbox and not a secondhand one?