Dealer incompetance - Page 2 - Ford C-Max Forum
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post #11 of 22 Old 03-23-2011, 04:00 AM Thread Starter
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Muppets! Mine was in for it's eighth repeat visit ( see my post of slight annoyance ! ).
I requested a field engineer assess it this time, Ford technical in their wisdom told dealer to reset injector corrections and put unto 100 miles on it to "re-learn" injector characteristics. 60 miles in and it's no better!
I'm gonna seek legal advice, I'm currently making payments to buy a faulty car!
Being a Ford employee, it seriously irritates me that this is the customers perception of Ford in general, and hearing management talk about beating VW in quality stakes, LMFAO!

2010 Titanium 2.0 TDCI Panther Black.
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post #12 of 22 Old 03-24-2011, 03:38 AM
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There not even close to Vauxhall in my opinion so far, there a mile away from VW.
The only reason I didn't complain to the dealers head office is I didn't want anyone to get into trouble, the whole saga was a lot worse I've shortened the whole story so as not to bore you.
Tell management to get in touch I would gladly let then know where they are going wrong.Edited by: Matt888

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post #13 of 22 Old 03-25-2011, 02:26 AM
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Quote:
Originally Posted by Matt888
There not even close to Vauxhall in my opinion so far, there a mile away from VW.

The only reason I didn't complain to the dealers head office is I didn't want anyone to get into trouble, the whole saga was a lot worse I've shortened the whole story so as not to bore you.

Tell management to get in touch I would gladly let then know where they are going wrong.
I think its hit or miss to be honest as untill the new astra and new meriva I had serious issues with the quality of vauxhalls buildbut they seem to have raised their game with their lastest offerings. However the new 60 plateastra1.6sri I drove for3 months from 1000 to 5300miles had and intermitant fault wiht the electronic parking brake (don't all manufacturers tho) and 3nr ocassions I had problem selecting 1st gear and had to pull forward in 2nd before it would engage.I am now driving 60 plate meriva which seems fault free although when its cold it rattles like an old truck and the 130ps 1.7 cdti 6 speed with 300nm torque is very impressive I am finding it hard to get more than mid thirties on MPG which is the worst diesel for fuel economy I have ever driven. I have been a bit heavy right footed with it but i have never got less than 37mpg on a run up to heathrow 4 up with bags matching speed to view shall we say. I am getting about 330 miles to 55 litre tank![img]smileys/smiley5.gif[/img]Driving a cmax 08 zetec 110 1.6 tdci i did 47mpg.I have never bought a diesel but my sister has had two focuses with only a window motor going after she opened it when frozen. My st170 had a clutch at 46k 50% paid for by ford and a clutch master at 70k 153 other than normal maintenance. I had a 1.8 with no problems and a 51 plate fiesta with which as had a driveshaft seal. Every manufacturer had problems with modern highly strung diesels. I know traders who don't touch toyta d4's, tdci fords, volvo, mazda diesels and especially vauxhall 2.0 dti, 2.2 dti and 1.9 cdti's. There is a diesel specialist centre and they have all these in a normal week and the chap said tdci's are just as bad as the rest. He programmed my key.If want to see the bills her dad has for his 03 merc amg e55 it would make your eyes water how much a 60k full merc services one of these needs replacing. Just had a bill for a new rad (they rot on these yes rot on a 67k merc) and nacker the torque converter total bill 2400. In 4 years he has spent 2800 on non service repairs and thats doing 5k a year.

(1.8 ZETEC)

To the average driver \'safe\' is not having accidents. To an advanced driver \'safe\' is not being vunerable to an accident.

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post #14 of 22 Old 03-25-2011, 02:27 AM
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Oh and don't get me started on the list of items replaced on 06 passt 2.0 tdi it had 13 visits to dealer in 18 months. So vw are not better quality. Oh and you mentioned cars sat a dealer try 7 months waiting for a fuel pump as they where recalled after they caught fire. Thats how long my collegues passat was at a vw dealer.

(1.8 ZETEC)

To the average driver \'safe\' is not having accidents. To an advanced driver \'safe\' is not being vunerable to an accident.

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post #15 of 22 Old 03-25-2011, 04:49 AM Thread Starter
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I'm currently waiting for a resolve for our Max, 8th visit, I was expecting a Field engineer to assess it, in their wisdom, Ford Technical instructed Dealer to reset Pickle codes ( I found out this is actually PICL, Pilot Injection Closed Loop ) fuelling tables to no avail, hardly surprising really, I spoke to a calibrator who worked on this Engine and PICL codes were only active on Kuga!
Anyway, My Max appears worse ( possibly sub-conciously?! ) and I will contact CRC to advise me of next step.
I will also seek legal advice as I'm currently making instalments on a faulty car with the intention to buy!
Anyone else got any advice where I'd actually stand in the eyes of the law and what reasonable demands I can request?


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post #16 of 22 Old 03-25-2011, 02:18 PM
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Have to say I wouldn't buy a tdci ford or any modern diesel I have heard these horror stories, and experienced problems with my passat.

My mums other half had a mondeo 03 tdci 130 which he bought as his excompany car at 98k just after 100k the injectors went 1200 later it still never ran right despite several visits to ford dealer. It also would cut out from time to time. I decided that once these go wrong they is little hope for them with ford dealer.

I know if itsd under warranty you should pay but there is a diesel specialist centre authorised by one of big injector companies. If you read fast ford one of their lot has been having on going problems with 2.0 tdci mondeo he has and various garages and specialist have been unable to find it (I haven't read it in the last few months mind).

(1.8 ZETEC)

To the average driver \'safe\' is not having accidents. To an advanced driver \'safe\' is not being vunerable to an accident.

www.advanced-driving.co.uk ------- www.roadar.org.uk
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post #17 of 22 Old 04-04-2011, 03:17 AM
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The one nearest to me have been very good during my ongoing problems - however I wouldn't trust the mob that are nearest to where I work to run a bath!

Remember: Money doesn\'t buy you happiness, but it gets you a much higher standard of misery!
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post #18 of 22 Old 04-09-2011, 06:09 AM
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Don't use main dealers. You don't have to and we all know they're crap! Decent local garage, preferably one with same owner for 20+ years. Beat main dealers hands down. And cheaper.

The Ford dealers I have ever been to have been utterly sh*te. I wouldn't let them service my Flymo never mind my car.


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post #19 of 22 Old 04-16-2011, 05:13 PM
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Hi all, I brought my c max from my local ford garage (inchcape ford) paid a lot of money for it, also traded my st170 in. Itook it for a test drive and noticed the tracking was out, rear view mirror was lose,rust was onboth lower front wingsand was expecting them to put i right before i purchased the car, so ileft a deposit.When i picked up the car was told everything was done andthe carwas being cleaned so i paid the rest of money. BIG MISTAKE SHOULD OF CHECKED IT FOR MYSELF NOTHING WAS DONE!!!!, so i had to rebook the car in again so they could sort out the problems. After driving the c max for some weeks noticed some more problems

1.n/s/f window full of scrathes.
2. Rust on both rear 1/4 panels. (not covered under ford paint warranty)
3. Heated rear screenwasn't working.
4. Stain on n/s/f passenger seat.
5. The radio wasn't picking up any signal.
6. The carwasn't cleaned correctly when i first picked it up.

Had on going correspondence with the garage for months,booked the c maxinfor the work to be carried outwas told i would get a courtesy car 5 door fiesta, but when i picked it up was told they only have 3 door fiestas a pain when you have a child seat for a 1 year old, but it would have to do. Took them aweek and a half. This is what they done.

1. Replaced with new glass.
2. Repainted both quarters.
3. New rear screen fitted (NOT FORD) wasn't happy.
4. Cleaned seat but couldn't get the stain out.
5. New radio lead comes in 2 sections.
6. Car recleaned still not very good?

Also was given a free service for the way i was treated by this garage.
WOULD NEVER BUY ANOHTER FORD FROM THIS GARAGE EVER AGAIN AND ALSO TOLD MY FRIENDS WHAT HAPPENED TO ME.

I have had loads of Fords but wouldnever buy from aFORD MAIN DEALER EVER AGAIN.

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post #20 of 22 Old 11-02-2011, 09:29 PM
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when i collected my new cmax there was 8psi difference between the front wheels, tyre pressures musn't be part of the Ford pdi!!!

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