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Help before I set fire to it

31K views 16 replies 4 participants last post by  nancyswatches 
#1 ·
OK,

I bought my cmax 2 months ago and so far it has been back to the dealer 2 times with another 2 visits (at least) due for various electrical faults.

Visit 1 Central locking fault. Sent to local garage who is known in the trade as 'bypass ken'. Bodged repair
Visit 2 Central locking fault. Sent to specialist auto electrician. Fault fixed by using conductive grease on the contacts for the central locking reciever
Visit 3 (upcoming) Problem with the oxygen sensor on the exhaust, that meant we had to call out the AA

Also the central locking is playing up again, and the clock on the stereo will not hold the correct time and date.

Wifey has now lost all confidence in the car, and is making noises about testicles and vices if I do not get this sorted out.

Where do I stand with regards to car replacement or refunds? Thing is, I really like the car, and anyway, I would loose a fortune on trade in if I was to get rid of it.
 
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#3 ·
Thanks Richard.

I think that I will have 'a chat' with the dealer tomorrow and see where we go from there. I'll keep you informed. *goes off to get knuckle dusters*
 
#4 ·
I think as well I am going to insist on a replacement central locking receiver, a new body module, plus a full network check and anything that looks even slightly dodgy to be replaced. I have to keep this car for three years as it is financed over that time, so I really don't need a car that is going to be going wrong every 3 weeks.
 
#5 ·
Quick update and did a quick calculation on the parts that may be needed. Nearly £2000!!!!!! Plus labour.
No wonder the dealer is reluctant to fix the problems properly!

Ah well, not my problem.

Also the dealer said that he would do a full service (75000 miles) and only change the oil, oil filter and the air filter. Thanks to the guy who posted up the Ford Etis website, I now have so much ammunition against this dealer, I can keep firing for hours!
 
#7 ·
No, it's the 1.8 duratec. Anyway just got back from collecting the car and going for a run in the car and guess what?? NO DIFFERENCE! I am seriously hacked off now. Despite giving very specific instructions as to the problem, still not fixed.

OK, so now I have to wait until it goes to an auto electrician on Wednesday for a full wiring check and sensor fault check. Very very annoyed.


I am in two minds if I should name and shame the dealer on here, Ford Owners Club and Facebook.
 
#8 ·
OK, i've just got back from the dealer with my wife. He swore at her, slammed the door on her and then started to have a go at me! The guy is unbelievable!!

However, the car has been dropped off for the central locking system fixed. I've also found out why he was in such a bad mood, he's been threatened with court action twice in one day. Once from me and once from another blue cmax owner.

On a different thread entirely, I was concerned to hear that my neighbour can make cars disappear, and also car salesmen.........
 
#11 ·
I have put everything in writing to the dealer, but I don't think I am going to get anywhere. FYI, the other blue c-max is my neighbours in the pictures I put up here.
 
#12 ·
The car came back from the auto electrician last night and all appears to be ok on the central locking front. Of to another garage today to try and rectify the rough running. This will involve running the car up to temperature and then driving it with a laptop connected and then live reading a number of sensors to try and find the one that is playing up. First port of call will be the oxygen sensors, which the AA flagged up last time.

Will update later on.

Have a good day all!
 
#13 ·
Evening.

Car behaved impeccably
so no fault was found. The mechanic suggested the following.

Injection cleaner
High octane fuel

So I bought some redex and £40 of V Power.
Guess what, NO DIFFERENCE!!


I have now given up with the dealer as he pays peanuts and gets monkeys.

I have spoken to my tame mechanic and he has suggested the following:
High power injection cleaner (Unipart).
Replace the non original coil pack with a genuine part.
Talk to ford about a possible software update as the battery was flat at one point.

Apart from that, i've given up!
 
#16 ·
Hey Ben,

I have been looking where to post on here and saw your crzy story! I wonder how things went, I have having a crap time with mine also... anyway, if the garage didn't play ball I would certainly have taken it back for full refund and bought another elsewhere, makes no odds how much he will try to get out of it... (time might be against you now though), there are an abundance of rights here and you certainly could take legal action (if car was less than £5000) you can take him to small claims !!! That would teach him... It sickens me how they do this... I have mine in a Ford garage now and so far and about £300 later they are none the wiser... I will be following it up with the garage I got it from to claim at least some of the costs back, I have a 2.0 TDCi 53 PLATE and only had it 9 months and the shi* has hit the fan with it.... only another 3 years of finance to go... does my head... hope you got it sorted anyway :)
 
#17 ·
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